New numbers make it easier to reach the right person Every company needs to ensure its customers can contact the people they need. At Gambro two new contact points have recently been added to our infrastructure with this in mind. Our two new contact points are: New Home Care free phone number: 0800 652 1378 Our Home Care team has introduced three new ways to make it even easier for patients and customers to contact them. As well as the above phone number you can contact them by fax 0800 652 1386or by email homecareuk@ gambro. com New free phone number for customer issues: 0800 652 1380 Our Customer Services team is now the central contact point for any customer issues, ensuring we can resolve situations in the shortest time possible. The same number will also bring you the other support offered by the team. In addition, our existing phone support remains: Prisma/ Prismaflex24hr helpline: 01480 414243 The helpline for all our Prisma and Prismaflexcustomers covers all aspects of troubleshooting, advice surrounding therapy the machines provide, as well as hiring additional machines. If the on- call Territory Manager can't take your call right away, please leave a message detailing the assistance you require, your name and most importantly your telephone number so that they can return your call. If you need more helpline stickers for your machines contact your Territory Manager. Technical support: 01480 444056 Our Technical Services team is available to complement the support available on our website. The line operates during normal business hours and our engineers can also be contacted by email techsupportuk@ gambro. com For all other services, you can of course call our UK Head Office01480 444000. The NHS Information Centre has been busy contacting all renal units, explaining what they need to do to take part and recruiting audit champions in each location. These audit champions are able to help patients fill in the survey, and answer any questions they might have. A separate online questionnaire is also being sent to all renal units and commissioners of both renal and patient transport services to make sure that we get a comprehensive view. The audit builds on excellent local pieces of work such the Department of Health Renal Advisory Group's Transport Action Learning Sets in Cheshire and Mersey and in Durham, the Pan Thames project and the Northern Ireland Transport programme. Getting a detailed picture of vascular access The National Kidney Care Audit will also measure aspects of vascular access for haemodialysis patients. By finding out what proportion of patients start dialysis with functioning permanent access, and how infection rates compare, the audit will help drive up standards of care for patients. This will be measured through linking data from the UK Renal Registry, the NHS Information Centre and the Health Protection Agency. The NHS Information Centre will provide analysis and reports to identify how each renal unit is performing. This will help us to share what works well, with the aim of safer patient care, better experience of care and better outcomes; measured by fewer complications and shorter hospital stays. The National Kidney Care Audit has the potential to achieve significant improvements for our patients. I hope that all renal units will get behind it and take part. For more information about the National Kidney Care Audit, please email the project team at kidneycare@ ic. nhs. ukor go to www. ic. nhs. uk/ kidneycareaudit By Donal O'Donoghue, National Director for Kidney Care. 7 BiCartwas developed to meet the demands of tougher requirements for hygienic and economic bicarbonate supplies For further information on Gambro's BiCart range, please email Samantha Ford samantha. ford@ gambro. com or call 01480 444006

Highlights is a Gambro publication, produced four times a year for UK renal care and intensive care clinicians and technicians. We welcome your comments on Highlights, including ideas about the sort of information you would like us to feature. Please also let us know if you would like to subscribe to Highlights, notify us of a change of your contact details, receive our e- Magazine version instead of the hard copy edition, or tell us you no longer wish to receive a copy. Contact us at marketing. uk@ gambro. com Gambro Lundia AB, Lundia House, Ermine Business Park, Huntingdon, Cambridgeshire PE29 6XX Tel 01480 444000 Web www. gambro. co. uk This paper is made from 55% recycled fibre content from both pre and post- consumer sources, together with 45% virgin ECF fibre from sustainable forests. 8 Mobile unit delivers dialysis to holidaymakers in Wales Quality of life is of course very important for patients, in terms of their general wellbeing and their treatment success. So an initiative to provide dialysis for patients on holiday in Wales is a very encouraging development. Southern Derbyshire Health Authority's initiative has placed a portable dialysis unit at Dinlle Caravan Park near Caernarfon. This North Wales site for the ' dialysis caravan' was chosen as a convenient location for many of the authority's home dialysis patients to visit on holiday. Paul Roome, the Authority's Chief Technician, said: " We already have three bookings and we are planning to take a number of our home haemodialysis patients away there next year for a week at a time. Usually patients going on holiday have to book into a local hospital for dialysis, which can often be full. So it can be very difficult for them to go away." Gambro are delighted that our equipment is part of the cabin's two dialysis units. Two of our IntegraTMDiacard monitors are installed, each with a WRO 300 water supply. The BBC took an interest in the story and quoted dialysis patient Dave Clarke who said: " This will make a world of difference. I have a touring caravan and normally we can only go away for two days before I have to return for dialysis. This will mean we can go away for much longer." Contact Brian May 01480 444016 brian. may@ gambro. com Highlights magazine 55% © Copyright Gambro 2008 Many patients can now holiday for the first time in years, thanks to a new ' dialysis caravan' near Caernarfon Prismaflex: trouble free self- priming There is a simple way to ensure you get the most from Prismaflex'sunique five- minute self priming process. It is essential to ensure that all connections are tightly secured, including the line to the return pressure sensor above the de- aeration chamber or bubble trap. This simple procedure guarantees a successful self prime test, freeing up the user's time and preventing unnecessary delays to the patient's treatment. During treatment, should the barrier isolator on the return line above the bubble trap become wet, a replacement piece can easily be attached. This allows treatment to be maintained and set changes minimised. The barrier isolators can be ordered separately ( product code 101960, description " Pressure Transducer VP- 2"). Contact Technical Services 01480 444056 techsupportuk@ gambro. com